FAQs

With each product on Equicom, you can select a subscription option. Depending on the product, there are different delivery frequencies available, such as every two weeks or every month. This is based on the recommended dosage of the product.

If your order contains an incorrect item, please contact us immediately via e-mail. After this, you will receive a return label from us which you can use to return the items. Once we have received your return with the wrong items, we will send the correct item (subject to the returned item not being opened or damaged).

If you wish to return one or more items, this is only possible if the following conditions are met:

1. The item is unopened and undamaged
2. You have had the order in your possession for less than 14 days

If these conditions are met, you can register your return via mail

The refund will be made using the same method of payment and to the original account number. The account number cannot be changed before the refund is processed.

Exchanges are not possible, only returns. If you wish an exchange, we recommend that you place a new order with the article you want instead. Optionally, you can wait until the return has been processed and the money from the original order is back in your account before ordering the correct item.

Yes, you can set multiple units of a product within your subscription. For example: you can have 3 units of a supplement delivered per month.

Yes, you can change or cancel your subscription at any time via your account.

NB: If you cancel your subscription after an order has been shipped, it can no longer be cancelled.

Please contact us as soon as your parcel has not received a new scan for more than 3 working days so that we can open an enquiry with the shipping service. The average response time of the shipping service is 48 hours.

PLEASE NOTE: After 14 days from the last scan we can no longer open an investigation, so contact us in good time if you suspect something is wrong with your shipment

If your order contains damaged items, you may contact us immediately via e-mail. After this, you will receive a return label from us that you can use to return the items. Once we have received your return, we will proceed with a refund.

Damage caused by accidents, misuse or negligence will not be refunded.

PLEASE NOTE: damage must be reported within 7 calendar days. The day of delivery applies as day 1. After this it is no longer possible to report damage.

Check all possible places around your house to see if the package was put away by the delivery man in a safe place. Also be sure to check if your neighbours may have received the parcel.

If you cannot find the parcel, contact us so that we can open an enquiry with the shipping service. The average response time of the shipping service is 48 hours.

PLEASE NOTE: After 14 days from the last scan, we cannot open an investigation, so contact us in good time if you suspect something is wrong with your shipment.

If you want to combine different products but they have different delivery frequencies, we recommend adjusting the quantities so that they are synchronized. For example:

• You want a supplement that is delivered every 2 weeks and feed that is delivered monthly.
• To ensure they are delivered together, set the subscription to 2 pieces of the supplement per month and 1 piece of the feed per month.

To ensure products are delivered together, you must combine the subscriptions in the same order, otherwise they will be processed as separate orders and shipped separately.

• You will always receive a 10% discount on the subscription product.
• Your order will be automatically placed based on the term you choose.
• You don't have to worry about reordering essential supplements and feed on time.