Our range of food, supplements and care products from high-quality brands is designed to provide optimal support for your horse.
HOW DO WE CHOOSE OUR PRODUCTS?
Selected with expertise and recommended by veterinarians and nutritionists, these products provide the best support for your horse.
Which brands do we offer?
Brands such as TRM, Global Medics, Navalis, Vitalbix and Unika are known for their product expertise and trust that has grown through years of experience and scientific knowledge.
Where are our products made?
Our brands produce their products in Europe using the highest quality ingredients that are safe and effective for your horse.
Every horse is unique â some need extra joint support, others have sensitive guts. Whether youâre managing a picky eater, or a high-performance athlete, weâve got targeted solutions to keep them feeling and performing their best. Â
Because no matter their quirks, they deserve top-tier care (and maybe a treat or two).Â
Do you have a horse that reminds you when their food is almost out? No? Neither do we. But this shouldnât be a problem, thatâs why we offer a subscription service!Â
Never run out of your favorite products! With our auto-delivery service, you choose what you need, set the schedule, and we handle the rest. No more last-minute ordersâjust reliable, hassle-free deliveries, so you can focus on your horse.Â
Frequently AskedQuestions
How do I subscribe to a product?
With each product on Equicom, you can select a subscription option. Depending on the product, there are different delivery frequencies available, such as every two weeks or every month. This is based on the recommended dosage of the product.
How much do I have to pay for shipping?
For orders to Belgium and the Netherlands whose total value is greater than 49 EUR, no shipping costs will be charged.
For orders to France whose total value is greater than 99 EUR no shipping costs are charged. We do not ship feed products to France.
For orders to Luxembourg whose total value is greater than 49 EUR no shipping costs will be charged.
I ordered the wrong item
Please contact us by phone at +32 (0) 468 28 57 27 as soon as possible. If your parcel has not yet left, we can still change the content. If your parcel has already been sent, you can return it (see section âExchange & Returnâ).
I received the wrong article
If your order contains an incorrect item, please contact us immediately via e-mail. After this, you will receive a return label from us which you can use to return the items. Once we have received your return with the wrong items, we will send the correct item (subject to the returned item not being opened or damaged).
I filled out the wrong delivery address
Please contact us by phone at +32 (0) 468 28 57 27 as soon as possible. If your parcel has not yet left, we can still change the delivery address. If your parcel has already been picked up by the shipping service, we cannot guarantee that a change can still be made.
I want to return an item
If you wish to return one or more items, this is only possible if the following conditions are met:
The item is unopened and not damaged
You have had the order in your possession for less than 14 days
If these conditions are met, you can register your return via our returns portal. Here you can choose from various return options and immediately create your return label.
The refund will be made in the same way as the original payment method and to the original account number. The account number cannot be changed for the refund.
I want to exchange an item
Exchanges are not possible, only returns. If you wish an exchange, we recommend that you place a new order with the article you want instead. Optionally, you can wait until the return has been processed and the money from the original order is back in your account before ordering the correct item.
Can I place a business order with a VAT number?
At this moment our webshop does not support direct business purchases with VAT number. If you want to place a business order, please contact us via contact@equicom.shop, and we are happy to help you.
Can I order multiple items within my subscription?
Yes, you can set multiple units of a product within your subscription. For example: you can have 3 units of a supplement delivered per month.
Can I change or cancel my subscription?
Yes, you can change or cancel your subscription at any time via your account.
NB: If you cancel your subscription after an order has been shipped, it can no longer be cancelled.
My package has not shown a tracking update for several days, what now?
Please contact us as soon as your parcel has not received a new scan for more than 3 working days so that we can open an enquiry with the shipping service. The average response time of the shipping service is 48 hours.
PLEASE NOTE: After 14 days from the last scan we can no longer open an investigation, so contact us in good time if you suspect something is wrong with your shipment
My shipment was delivered damaged
If your order contains damaged items, you may contact us immediately via e-mail. After this, you will receive a return label from us that you can use to return the items. Once we have received your return, we will proceed with a refund.
Damage caused by accidents, misuse or negligence will not be refunded.
PLEASE NOTE: damage must be reported within 7 calendar days. The day of delivery applies as day 1. After this it is no longer possible to report damage.
According to the tracking, my package has been delivered, but I haven't received anything?
Check all possible places around your house to see if the package was put away by the delivery man in a safe place. Also be sure to check if your neighbours may have received the parcel.
If you cannot find the parcel, contact us so that we can open an enquiry with the shipping service. The average response time of the shipping service is 48 hours.
PLEASE NOTE: After 14 days from the last scan, we cannot open an investigation, so contact us in good time if you suspect something is wrong with your shipment.
How can I track my order?
Once your parcel has been picked up by the shipping service, you will automatically receive an email with a tracking code at the email address linked to your account.
When will my order be delivered?
If you place your order before 9pm, it will be dispatched the same day. Orders within Belgium are delivered within 3 working days. Shipments outside Belgium may exceed this delivery time. Once your parcel has been picked up by the shipping service, you will automatically receive an e-mail with a tracking code showing the estimated time of delivery.
What if the products have different delivery frequencies?
If you want to combine different products but they have different delivery frequencies, we recommend adjusting the quantities so that they are synchronized. For example:
You want a supplement that is delivered every 2 weeks and feed that is delivered monthly.
To ensure they are delivered together, set the subscription to 2 pieces of the supplement per month and 1 piece of the feed per month.
What if I want multiple products in a subscription and have them delivered together?
To ensure products are delivered together, you must combine the subscriptions in the same order, otherwise they will be processed as separate orders and shipped separately.
What are the benefits of a subscription?
You will always receive a 10% discount on the subscription product.
Your order will be automatically placed based on the term you choose.
You don't have to worry about reordering essential supplements and feed on time.
Which payment methods can I use?
Payment can be made by credit card (Visa, Mastercard), bancontact (Maestro) and PayPal.
EXPERTISED RANGE OF VETERINARIANS
EXPERT AND RELIABLE BRANDS
HIGH QUALITY PRODUCTS OF EUROPEAN ORIGIN
SAFE AND EFFECTIVE INGREDIENTS
HOLISTIC APPROACH TO HORSE WELFARE
10% off every order
You determine the frequency
Cancel at any time
Fast delivery, every time
