Every horse is unique â some need extra joint support, others have sensitive guts. Whether youâre managing a picky eater, or a high-performance athlete, weâve got targeted solutions to keep them feeling and performing their best. Â
Because no matter their quirks, they deserve top-tier care (and maybe a treat or two).Â
Our range of food, supplements and care products from high-quality brands is designed to provide optimal support for your horse.
HOW DO WE CHOOSE OUR PRODUCTS?
Selected with expertise and recommended by veterinarians and nutritionists, these products provide the best support for your horse.
Which brands do we offer?
Brands such as TRM, Global Medics, Navalis, Vitalbix and Unika are known for their product expertise and trust that has grown through years of experience and scientific knowledge.
Where are our products made?
Our brands produce their products in Europe using the highest quality ingredients that are safe and effective for your horse.
EVERYTHING FOR THE WELLBEING OF YOUR HORSE
We are committed to giving every horse the care it needs to feel good and reach its full potential.
EXPERTISED RANGE OF VETERINARIANS
EXPERT AND RELIABLE BRANDS
HIGH QUALITY PRODUCTS OF EUROPEAN ORIGIN
SAFE AND EFFECTIVE INGREDIENTS
HOLISTIC APPROACH TO HORSE WELFARE
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SUBSCRIBE & SAVE
YOUR ESSENTIAL PRODUCTS, DELIVERED WITHOUT WORRIES
10% off every order
You determine the frequency
Cancel at any time
Fast delivery, every time
Our subscription service is as easy as a ride!
Select your favorite products , decide how often you want them delivered, and voila !
With each product on Equicom, you can select a subscription option. Depending on the product, there are different delivery frequencies available, such as every two weeks or every month. This is based on the recommended dosage of the product.
How much do I have to pay for shipping?
Belgium & the Netherlands:
Free shipping on supplements for orders of âŹ49 or more. For orders below this amount, we charge âŹ6.95 shipping costs.
When you order feed and supplements in one order, you only pay the shipping costs for the feed. In that case, the supplements are included free of charge. The following shipping costs apply to bags of feed:
Belgium:
1-5 bags: âŹ6.95 per bag
6-13 bags: âŹ65.10
14-35 bags: âŹ74.87
36-49 bags: âŹ118.59
From 50 bags: free shipping
The Netherlands:
1-5 bags: âŹ6.95 per bag
6-13 bags: âŹ65.53
14-35 bags: âŹ84.22
36-49 bags: âŹ92.18
From 50 bags: free shipping
Luxembourg & Germany:
We only ship supplements to Luxembourg and Germany (no feed).
Free shipping for orders from âŹ49. Below this amount, we charge a contribution of âŹ7.99.
Rest of Europe:
We only ship supplements to these countries (no feed).
For orders from âŹ99, the shipping costs below are waived
Bulgaria: âŹ29.95
Denmark: âŹ19.95
Estonia: âŹ24.95
Finland: âŹ24.95
France: âŹ16.95
Greece: âŹ24.95
Hungary: âŹ24.95
Ireland: âŹ19.95
Italy: âŹ19.95
Latvia: âŹ24.95
Lithuania: âŹ24.95
Norway: âŹ29.95
Austria: âŹ14.95
Poland: âŹ24.95
Portugal: âŹ24.95
Romania: âŹ24.95
Spain: âŹ19.95
Slovenia: âŹ24.95
Slovakia: âŹ24.95
Czech Republic: âŹ24.95
United Kingdom: âŹ24.95
Sweden: âŹ24.95
Switzerland: âŹ29.95
I ordered the wrong item
Please contact us by phone at +32 (0) 468 28 57 27 as soon as possible. If your parcel has not yet left, we can still change the content. If your parcel has already been sent, you can return it (see section âExchange & Returnâ).
I received the wrong article
If your order contains an incorrect item, please contact us immediately via e-mail. After this, you will receive a return label from us which you can use to return the items. Once we have received your return with the wrong items, we will send the correct item (subject to the returned item not being opened or damaged).
I filled out the wrong delivery address
Please contact us by phone at +32 (0) 468 28 57 27 as soon as possible. If your parcel has not yet left, we can still change the delivery address. If your parcel has already been picked up by the shipping service, we cannot guarantee that a change can still be made.
I want to return an item
If you wish to return one or more items, this is only possible if the following conditions are met:
The item is unopened and undamaged
You have had the order in your possession for less than 14 days
If these conditions are met, you can register your return via mail
The refund will be made using the same method of payment and to the original account number. The account number cannot be changed before the refund is processed.
I want to exchange an item
Exchanges are not possible, only returns. If you wish an exchange, we recommend that you place a new order with the article you want instead. Optionally, you can wait until the return has been processed and the money from the original order is back in your account before ordering the correct item.
Can I place a business order with a VAT number?
Absolutely! Check the "I want an invoice" box at checkout and enter your company name and VAT number.
Can I order multiple items within my subscription?
Yes, you can set multiple units of a product within your subscription. For example: you can have 3 units of a supplement delivered per month.
Can I change or cancel my subscription?
Yes, you can change or cancel your subscription at any time via your account.
NB: If you cancel your subscription after an order has been shipped, it can no longer be cancelled.
My package has not shown a tracking update for several days, what now?
Please contact us as soon as your parcel has not received a new scan for more than 3 working days so that we can open an enquiry with the shipping service. The average response time of the shipping service is 48 hours.
PLEASE NOTE: After 14 days from the last scan we can no longer open an investigation, so contact us in good time if you suspect something is wrong with your shipment
My shipment was delivered damaged
If your order contains damaged items, you may contact us immediately via e-mail. After this, you will receive a return label from us that you can use to return the items. Once we have received your return, we will proceed with a refund.
Damage caused by accidents, misuse or negligence will not be refunded.
PLEASE NOTE: damage must be reported within 7 calendar days. The day of delivery applies as day 1. After this it is no longer possible to report damage.
Do I have to pay import charges or other taxes on my order?
Orders shipped to countries outside the European Union may be subject to import duties, VAT, customs charges or other local levies. These charges are determined by the customs authorities of the destination country and are not included in the prices on our website or in the delivery charges.
Any import and customs charges are the responsibility of the recipient and must be paid directly to the carrier or the local customs authorities before the order can be delivered.
As these charges vary from country to country, we recommend that you check the applicable import regulations and rates in your country in advance.
According to the tracking, my package has been delivered, but I haven't received anything?
Check all possible places around your house to see if the package was put away by the delivery man in a safe place. Also be sure to check if your neighbours may have received the parcel.
If you cannot find the parcel, contact us so that we can open an enquiry with the shipping service. The average response time of the shipping service is 48 hours.
PLEASE NOTE: After 14 days from the last scan, we cannot open an investigation, so contact us in good time if you suspect something is wrong with your shipment.
How can I track my order?
Once your parcel has been picked up by the shipping service, you will automatically receive an email with a tracking code at the email address linked to your account.
When will my order be delivered?
If you place your order before 9pm, it will be dispatched the same day. Orders within Belgium are delivered within 3 working days. Shipments outside Belgium may exceed this delivery time. Once your parcel has been picked up by the shipping service, you will automatically receive an e-mail with a tracking code showing the estimated time of delivery.
What if the products have different delivery frequencies?
If you want to combine different products but they have different delivery frequencies, we recommend adjusting the quantities so that they are synchronized. For example:
You want a supplement that is delivered every 2 weeks and feed that is delivered monthly.
To ensure they are delivered together, set the subscription to 2 pieces of the supplement per month and 1 piece of the feed per month.
What if I want multiple products in a subscription and have them delivered together?
To ensure products are delivered together, you must combine the subscriptions in the same order, otherwise they will be processed as separate orders and shipped separately.
What are the benefits of a subscription?
You will always receive a 10% discount on supplements.
Your order will be automatically placed based on the term you choose.
You don't have to worry about reordering essential supplements and feed on time.
Which payment methods can I use?
Payment can be made by credit card (Visa, Mastercard), bancontact (Maestro) and PayPal.
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EXPERTISED RANGE OF VETERINARIANS
EXPERT AND RELIABLE BRANDS
HIGH QUALITY PRODUCTS OF EUROPEAN ORIGIN
SAFE AND EFFECTIVE INGREDIENTS
HOLISTIC APPROACH TO HORSE WELFARE
10% off every order
You determine the frequency
Cancel at any time
Fast delivery, every time
